Return policy

  • These return policies apply to online purchases only, otherwise returns must be made to the store of the same chain where you purchased the items.

    1. Return and exchange of goods.

    1.1. The return of goods takes place in accordance with the laws of the Republic of Lithuania.

    1.2. The buyer must send the returned goods by registered mail. The number of the registered shipment must be provided to the Seller no later than within 24 hours. after shipping.

    1.3. In order to return the defective product(s), the Buyer can do so within 14 days from the day of delivery of the goods to the Buyer by informing the Seller by e-mail. by mail, attaching photos or videos of the product and/or parcel describing the problem.

    1.4. When returning the wrong product, the Seller undertakes to replace such product with the required product. If the required item is not available, all money (for the item and the actual shipping costs incurred) will be returned to the Buyer.

    1.5. When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or refund the Buyer.

    1.6. The Seller has the right not to accept the goods returned by the Buyer, if the product(s) were delivered in good quality or the packaging of the product(s) was opened.

    1.7. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in these Rules.

    1.8. If the Buyer paid for the product with a gift voucher, then the voucher and other additional amount paid (if it was paid) will be returned.

    1.9. If the Buyer returns the product purchased with a discount, the amount paid for the product is returned with the valid discount. 

    2. Return of quality goods

    The return of quality goods is carried out in accordance with the Civil Code of the Republic of Lithuania and the resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of retail trade rules and the Retail Trade Rules themselves, the provisions of Article 6.228, paragraph 1 of the Civil Code of the Republic of Lithuania (hereinafter - CC) ("The consumer has the right, without stating a reason and without incurring costs other than those specified in Article 6.22811 of this Code, within fourteen days to withdraw from a distance contract or a contract concluded off-premises, with the exception of the exceptions provided for in Part 2 of this Article. In the event that the User enters into a sales contract (hereinafter Contract) using only means of communication (remote contract) and therefore cannot use the right established by law to inspect the goods and assess their suitability before concluding the contract, he has the right to refuse the purchase and sale contract by notifying the Seller in writing within 14 (fourteen) days of the goods delivery days. If the Buyer has purchased several goods under one Agreement, he has the right to completely refuse all the goods purchased under one Agreement or only some of the goods purchased under one Agreement. The specified deadline of 14 (fourteen) days for submitting a written request starts from the day of handover of the goods(s) to the Buyer or his authorized representative and is not extended or in any way associated with the handover or return of the goods to the Seller or another person for reasons beyond the Seller's control. 

    3. Purchased quality goods can be returned within 14 days if:

    the returned item is in its original, neat packaging;

    the product is unused and undamaged;

    the product has not lost its commercial appearance (labels intact, protective films not torn, bags, etc.);

    the returned item is complete with all the documentation attached by the manufacturer;

    when returning the product, the purchase document, warranty card (if it was issued) is provided.

    4. Quality goods cannot be returned if they are:

    goods that were manufactured according to the Buyer's individual order or are obviously tailored to him, or which, due to their nature, cannot be returned to the Buyer due to the goods

    loss (loss) of properties, are perishable or expire;

    in other cases, when the purchase-sale contract cannot be canceled according to the laws of the Republic of Lithuania.